Position: Mid-Senior level

Jobtyp: Full-time

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Job description:

The Aviation Relationship Manager is responsible for providing clear leadership in the delivery of professional and effective medical and aviation transport services for the TRICARE Overseas Program (TOP) while implementing strategies to increase customer value, integration and aviation services growth. Representing International SOS TRICARE aviation services in key meetings both internally and externally to our clients. Domestic and international travel will be required with this role.

Key Responsibilities include:

  • Responsible for the organization of transportation programs and offerings to the US Department of Defense (DoD) under the TOP.
  • Devise strategies to enhance International SOS and TRANSCOM relations via continuous process improvement, integration and growth of services (e.g. expand portfolio and identify opportunities).
  • Build relationships with various TRANSCOM PMRCs and client stakeholders to expand and maintain International SOS and the TOP platform by establishing strong working relationships
  • Represent the TOP as an aviation subject matter expert including in-person and remote meetings as the primarily POC with the Theater Patient Movement Requirements Centers (TPMRC) and other component and COCOM commands.
  • Provides technical expertise in support of COCOM Contingency planning and military business aviation development.
  • In conjunction with International SOS’ regional aviation management structure, provides contingency support and planning to COCOMs, as requested.
  • Represent International SOS in US DoD aviation integrated process teams (IPTs).
  • Responsible for aviation program quality assurance regarding the provision of TOP aviation transport services.
  • Acts as quality control on the TOP aviation program by evaluating performance breakdowns and continually reviewing and improving processes as required.
  • Supports the monitoring of providers’ operational performance for obvious discrepancies with aviation regulations and/or contractual agreements.
  • Monitors and reports contractual SLAs and KPIs relating to aeromedical evacuation, and manages process improvements to ensure compliance.
  • Supports audits where appropriate for contractually agreed services such as block overflight landing permission purchases.
  • Proactively manages the provision of Civil Aviation Landing Permits for US provider access to military bases.

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Frist: 17-01-2024

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